Process Improvement Training & Workshops

Process Analysis Techniques


Analysing, understanding and improving existing process

Process Analysis Techniques are a set of methodologies and tools that enable organisations to understand and improve their operations. They involve the systematic examination of processes to identify inefficiencies, redundancies, and bottlenecks that hinder performance or quality. By analysing these processes, organisations can streamline workflows, enhance productivity, reduce costs, and improve overall quality. This approach is critical for sustaining competitiveness in today’s fast-paced market environment.

The significance of Process Analysis Techniques lies in their ability to provide a clear picture of how work is done within an organisation. Without this insight, it’s difficult to make informed decisions about where changes should be made. These techniques also promote a culture of continuous improvement, encouraging teams to regularly assess and refine their processes to achieve better results.

Process Analysis Techniques facilitate cross-functional collaboration. By mapping out processes that span multiple departments, it becomes easier to see how different areas of the organisation interact and depend on each other. This holistic view helps to align goals, foster communication, and ensure that changes benefit the organisation as a whole, rather than just individual departments.

Session focus

An invaluable toolkit for anyone to improve their processes

Our workshop on Process Analysis Techniques is designed to empower you with the skills and knowledge necessary to conduct effective process analyses within your organisation. The workshop focuses on providing a comprehensive understanding of various techniques and how they can be applied to dissect and improve your business processes.

The day is structured to be both educational and practical, offering a balance between theoretical knowledge and hands-on experience. Participants will be introduced to fundamental concepts before diving into real-world applications, ensuring that the lessons learned are not only understood but also actionable.

Yhe workshop is tailored to address common challenges faced by organisations in process improvement initiatives. We will explore case studies, engage in interactive discussions, and work through exercises that simulate process analysis scenarios. This ensures that you leave with a robust toolkit of techniques that can be immediately applied to your work.

Target Audience

Essential skills for anyone starting out in process analysis and improvement

This workshop is designed for a diverse group of professionals who are involved in or responsible for the management of business processes. The following audiences would find this workshop particularly beneficial:

  • Business Analysts: Individuals responsible for analysing business processes and identifying areas for improvement.
  • Operations Managers: Managers overseeing the day-to-day operations of a company and seeking ways to increase efficiency.
  • Quality Assurance Professionals: Those who ensure that business processes align with internal and external quality standards.
  • Project Managers: Professionals who manage projects and could benefit from understanding how process analysis can improve project outcomes.
  • Change Management Consultants: Consultants tasked with guiding organisations through change initiatives, where process analysis plays a key role.
  • Lean Six Sigma Practitioners: Individuals applying Lean Six Sigma methodologies to eliminate waste and improve processes.
  • Entrepreneurs and Business Owners: Leaders who need to understand every aspect of their business to make informed strategic decisions.

Anyone who plays a part in shaping how their organisation operates will gain valuable insights from this workshop.

Learning Objectives

Get a solid foundation in analysing and enhancing process

During our workshop, we have set five key learning objectives that will guide our participants through a journey of professional development:

  1. Understand the Fundamentals of Process Analysis: Gain a solid grounding in what process analysis is, why it’s important, and the various techniques used in the field.
  2. Identify and Map Business Processes: Learn how to accurately identify different processes within your organisation and how to visually map them out for better understanding and communication.
  3. Analyse Processes for Improvement: Acquire the skills to critically analyse business processes, identifying inefficiencies and areas for improvement.
  4. Apply Techniques to Real-World Scenarios: Through hands-on exercises, apply process analysis techniques to simulated business scenarios, reinforcing learning through practical application.
  5. Develop Action Plans for Implementation: Create actionable plans for applying process analysis techniques within your own organisation to drive improvement and efficiency.

By achieving these objectives, participants will leave the workshop equipped to make significant contributions to their organisation’s continuous improvement efforts.

Workshop Content

What’s included in this session on process analysis techniques

Our workshop is structured to cover a comprehensive range of content, ensuring participants are well-versed in all aspects of Process Analysis Techniques. Here’s a breakdown of the agenda:

  • Introduction to Process Analysis: Definition, importance, and benefits of process analysis in the modern business environment.
  • Process Identification: Techniques for identifying processes within an organisation, including value stream mapping and workflow analysis.
  • Process Mapping: Tools for creating process maps, such as flowcharts, swimlane diagrams, and SIPOC diagrams.
  • Data Collection and Analysis: Methods for gathering and analysing data to inform process analysis, including observational studies and interviews.
  • Process Improvement Methodologies: Overview of popular methodologies such as Lean, Six Sigma, and Total Quality Management (TQM).
  • Problem Identification and Solutions Development: Techniques for pinpointing problems within processes and brainstorming potential solutions.
  • Change Management: Strategies for implementing process changes within an organisation, addressing resistance, and ensuring successful adoption.
  • Monitoring and Continuous Improvement: How to monitor the effects of process changes and techniques for ongoing process optimisation.

Throughout the workshop, participants will engage with a variety of topics and tools that are crucial for effective process analysis. Our approach is interactive and practical, ensuring that the knowledge gained is both comprehensive and readily applicable.

Learning outcomes

Get to grips with analysing and enhancing your organisational process

Upon completing our workshop, participants can expect to achieve the following learning outcomes:

  1. Adeptness in Process Mapping: You will be able to create detailed process maps that accurately represent the flow of work in your organisation.
  2. Proficiency in Identifying Process Inefficiencies: You will develop a keen eye for spotting inefficiencies, allowing you to pinpoint areas for potential improvement.
  3. Capability to Use Data Effectively: You will understand how to collect and analyse data to make informed decisions about process changes.
  4. Skills in Problem-Solving: You will be equipped with the problem-solving skills necessary to tackle process-related issues and to devise effective solutions.
  5. Confidence in Implementing Change: You will possess the confidence and strategies to manage and implement change effectively, ensuring buy-in and adoption from stakeholders.

These outcomes will enable you to make tangible improvements to your organisation’s processes, driving efficiency and productivity.

Practical applications from the session

Turn process analysis into a powerful tool for continuous improvement

The skills and knowledge acquired from our workshop can be applied in numerous ways to deliver value to your organisation. Here are five examples of how participants can leverage their learnings:

  1. Streamline Operational Processes: Apply process mapping and analysis to streamline workflows, reducing waste and increasing efficiency.
  2. Enhance Customer Satisfaction: Identify and rectify process bottlenecks or errors that lead to customer dissatisfaction, improving service quality and customer experience.
  3. Drive Cost Reduction: Use data-driven analysis to identify areas where costs can be reduced without compromising on quality or service levels.
  4. Facilitate Organisational Change: Lead change management initiatives with a clear understanding of existing processes and how they can be optimised to meet new business objectives.
  5. Foster a Culture of Continuous Improvement: Encourage and facilitate a culture where continuous process analysis and improvement are standard practices, leading to sustained organisational excellence.

These examples demonstrate the versatility and impact of the tools and techniques covered in the workshop.

Our approach

Engaging, thought-provoking and interactive training on process analysis techniques

We are a seasoned provider of training in change management and process mapping, with years of experience helping organisations transform their operations. Our expertise stems from a deep understanding of the challenges that businesses face and the best practices required to overcome them.

In our training courses, we employ a combination of action learning, practical coaching, and thought-provoking discussion. We believe in learning by doing, which is why our workshops include real-life exercises that allow participants to apply their new skills in a controlled, supportive environment. Our practical coaching ensures that every participant receives personalised guidance, enabling them to overcome any specific challenges they may face.

Additionally, our sessions are designed to stimulate discussion and critical thinking. We encourage participants to share their experiences and insights, fostering a collaborative learning atmosphere. By drawing on best practices from various industries, we ensure that our training remains relevant and effective, equipping you with the latest strategies for success.


In conclusion, our one-day workshop on Process Analysis Techniques offers a comprehensive and practical guide to understanding and applying these essential tools for organisational improvement. It is an investment in your professional development that will pay dividends through enhanced operational efficiency, cost savings, improved customer satisfaction, and the facilitation of effective change management.

If you are a business analyst, operations manager, quality assurance professional, project manager, change management consultant, Lean Six Sigma practitioner, entrepreneur, or business owner, this workshop will equip you with the skills to make a significant impact on your organisation.

By participating in our workshop, you will not only learn from experienced trainers but also have the opportunity to network with peers and gain insights from a community of like-minded professionals. We look forward to welcoming you to our next session and supporting you on your journey to mastering Process Analysis Techniques. Join us and take the first step towards driving lasting organisational improvement.

Scroll to Top