Process Improvement

Every process is an opportunity to enhance, improve and streamline – so more energy can be spent on your mission and less on the stuff that gets in the way. We help organisations enhance their operations by identifying inefficiencies, reimagining the way they do things and implementing effective workflow.

Process Improvement Services

Process improvement Services

Process fit for purpose

It’s estimated that inefficient process wastes up to 26% of an employee’s workday. That’s time that could be spent working towards your mission and delivering value for your end users. We help organisations and change makers create process that’s fit for purpose and nurture a culture of continuous improvement that strives to enhance and improve the way you do things.



Comprehensive review of your existing business and operational procedures. Identify inefficiencies, bottlenecks, or areas that may hinder performance.


Process Mapping

Visualise procedures to aid improvement. Understand the intricacies of your operations and pinpoint specific areas for improvement or modification.



Creating new, more efficient procedures – designed and grounded in insights. Procedures that address inefficiencies and enhance the overall efficiency.


Process Transformation

Implementation of the newly designed procedures, while ensuring they are effective and sustainable. Designed to be adaptable and grow with you.

Process Improvement workshops

Workshops on process

Process skills training is an integral part of our process improvement services. This training is designed to equip your team with the necessary skills and knowledge to effectively implement and maintain the improved processes. It includes workshops and hands-on training sessions that cover various aspects of process improvement, from understanding the basics of process mapping to applying advanced techniques for process analysis and design.

Process Analysis Techniques Workshop

Process Analysis Techniques

This workshop aims to give a solid foundation in analysing and improving process. It’s designed for anyone who wants to explore their existing process and find ways to streamline them.
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Simple, Lean Process Design Workshop

Simple, Lean Process Design

This engaging workshop covers the basics of lean in the context of designing more effective business process. It’s designed to equip managers and decision makers with the tools to create streamlined, effective process.
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Introduction to Process Mapping Workshop

Introduction to Process Mapping

An introduction to process mapping workshop – covering the fundamentals of effective process mapping to equip managers, leaders and change makers with tools to enhance, improve and reimagine process.
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Process Improvement tools and models

Tools to improve your processes

Check out these models and frameworks to help you develop and improve your processes and workflows.

Process Mapping

Process mapping is a method you can use for analysing and understanding processes within a business. It’s a visual way of representing the steps in a process, from the beginning to the end, using a series of symbols and flowchart elements. Think of it as…

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BPM Lifecycle

Business Process Management (BPM) is a systematic approach to making an organisation’s workflow more effective, more efficient, and more capable of adapting to an ever-changing environment.
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8 Wastes of Lean

The 8 wastes of Lean, also known as DOWNTIME, are a set of categories used to identify non-value-adding activities in a process.
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Our principles to Process Improvement

Every step should add value

Improving processes within an organisation is critical for enhancing efficiency, productivity, and overall performance. Here are three important principles that we always follow when supporting clients with process improvement.

Continuous Improvement Focus

Commit to incremental changes: Instead of aiming for a massive overhaul, focus on continuous, incremental improvements. This principle, often associated with the Kaizen approach, encourages constant, small changes that lead to significant improvements over time.
Encourage feedback loops: Establish a system where feedback from process users is regularly sought, analysed, and used to make further improvements. This should be an ongoing cycle that helps to refine processes continually.

Customer-Centric Approach

Understand customer needs: Any process improvement should start with a clear understanding of customer requirements. This includes both internal customers (other departments or employees) and external customers (end-users or clients).
Measure success by customer satisfaction: The ultimate goal of process improvement should be to increase the quality and delivery of products or services to the customer. Use customer satisfaction as a key metric to gauge the success.

Data-Driven Decision Making

Collect and analyze data: Decisions on how to improve processes should be based on accurate and relevant data. This includes data on current performance, process efficiency, and any bottlenecks or issues.
Implement evidence-based changes: Once data is collected and analyzed, use it to inform your decisions about which process improvements to implement. This ensures that changes are targeted, are likely to result in measurable improvements and have an immediate benefit.

Process Improvement Outcomes

Easier, quicker with less effort & fewer bottlenecks

Process is the lifeblood of your operations. Each day value is added or taken away based on how effective your processes and workflow are. Each process is an opportunity to streamline, improve and develop how you operate. From wide-scale transformation to small, incremental steps – process improvement is an essential and undervalued tool in helping you achieve your mission.

Increased Efficiency

The implementation of streamlined processes can effectively eliminate any unnecessary steps that may have built up over time. This reduction in steps directly correlates to a decrease in the time taken to complete tasks. Consequently, this leads to a significant increase in efficiency, allowing for more tasks to be completed in a shorter amount of time.

Enhanced Quality

By placing a strong emphasis on the continuous improvement of processes, organisations are able to drastically reduce the occurrence of errors. This reduction in errors directly impacts the quality of their products or services, resulting in a notable enhancement in quality. This focus on quality assurance ensures that the products or services delivered are of the highest standard.

Customer Satisfaction

The optimisation of processes has a direct impact on the customer experience. When processes are optimized, customers are able to receive their products or services in a faster and more efficient manner. Additionally, the reduction in issues or errors leads to a smoother customer experience. This combination can leads to higher levels of customer satisfaction.

Greater Employee Engagement

The involvement of employees in the process of improvement is a key factor in increasing engagement. When employees are actively involved in process improvement, they feel a stronger sense of investment in their work. This sense of investment not only increases engagement but also boosts productivity levels, creating a more efficient and effective workforce.

Reduced Costs

The efficiency of processes has a direct correlation with operational costs. More efficient processes often result in less waste, which in turn leads to lower operational costs. This reduction in costs can have a significant impact on the financial health of an organisation, allowing for more funds to be allocated to other areas of the business – like achieving and investing in your organisational mission.

Purpose-Led Advantage

The cumulative impact of enhancing process and workflow across your organisation can have a profound effect on your purpose-driven mission and goals.
Where energy was once spent on workarounds and inefficient ways of working – this energy can be invested in more mission-critical objectives and outcomes. Simpler process helps you achieve your goals.

our Process Improvement experience

Simpler. Better. Smoother.

We have experience helping transform process and workflow across a wide range of purpose-led organisations: Nonprofits & NGOs, Charities, Social Enterprises, Purpose-Led For Profit and Government agencies. All working towards a better world in their own way, and getting there more effectively through smoother, simpler business processes.

Process Improvement Approach

Our Approach

We follow a best-practice approach for process improvement which involves a systematic, ongoing effort to enhance the efficiency and effectiveness of business processes. This typically begins with a comprehensive analysis to identify key areas for enhancement, followed by the mapping of existing workflows to pinpoint inefficiencies. The core of this approach is the implementation of a structured method such as Six Sigma, Lean, or Total Quality Management (TQM), which focuses on reducing waste, streamlining processes, and enhancing quality. 

Identify Efficiency Bottlenecks

The first step in improving business processes is to identify any bottlenecks or areas of inefficiency. We can do this through a thorough analysis of the current processes, looking for areas where delays or errors are most common.

Implement Changes Gradually

Rather than making drastic changes all at once, it is often more effective to implement changes gradually. This allows employees to adjust to the new processes and provides the opportunity to assess the impact of each change.

Review, Monitor and Adjust on-the-fly

After changes have been implemented, it’s important to monitor the results and make adjustments as necessary. This ensures that the process improvement is ongoing and that any issues are addressed promptly.

Encourage Employee Feedback

Employees are often the ones most familiar with the day-to-day operations. Their input can provide valuable insights into areas that need improvement. Encourage open communication and create a safe space for them to share their thoughts and ideas.

Use Effective, Agile Technology

We are software agnostic – meaning we aren’t wedded a specific piece of software. We can help you find the right modern technology to streamline your processes. This could include project management tools, automation software, or data analysis programs.

Continuous Improvement Training

We implement ways to train your staff on new processes and keep them informed on any updates. This means everyone is on the same page, understands why the changes are happening and can effectively contribute to the process improvement.

We Set Clear, Collaborative Goals

Establish clear, measurable goals for the process improvement. This will help to focus efforts and provide a benchmark against which to measure progress.

Foster a Culture of Improvement

Encourage a culture where continuous improvement is valued and rewarded. This can motivate employees to actively participate in process improvement initiatives.

Evaluate and Review, Together

Regularly review the effectiveness of the changes made. This allows for continuous learning and improvement, ensuring that the processes remain efficient and effective.

Start improving processes today

Get in touch to see how we can help you enhance your business processes.

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