Joining the dots between strategy, culture, structure and service
We work with leaders taking their organisation somewhere new - and who want to get there together.
At a time when organisations are facing more uncertainty, more change and more disruption than ever, we help them come together around where they're going - so the direction is shared, the work joins up, and the change belongs to everyone.
Across strategy, culture, structure and service, we work as consultants, facilitators, trainers and thinking partners. Helping leaders get people on board, share ownership and build unity. Wherever you're going.
James Freeman-Gray
Founder, Mutomorro
More about James →Culture & Direction
Getting clear on why you exist, where you're going, and how strategy turns into day-to-day work.
Structure & Operations
Designing how work flows and how decisions get made - the structure that lets your organisation move with clarity and confidence.
Change & Development
Guiding your organisation through change and building the capability to keep growing.
Service & Experience
Improving how value is created and delivered - for customers, service users, and communities. Making what you do match what people need.
Organisations of every size, across the public, private and charity sectors.
What working as one looks like
Two housing associations after a merger, a global payments company preparing for independence, a humanitarian charity with a bold 2040 strategy. Different sectors and different starting points, but the same ambition each time: to bring the organisation together around where it was going, focused on the people it serves.
A merger that combined the best of both organisations, instead of one swallowing the other
Bringing two cultures together after a major merger.
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Bringing six departments together into one organisation customers could recognise
A global payments company preparing for independence.
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Three teams, one mission - an operating model people could see themselves in
Restructuring an international organisation to match its growing ambition.
Read more →The connections that make an organisation
We see organisations as living systems - places where strategy, culture, structure and service constantly shape each other. These are our ideas and models for bringing organisations together: connected, aligned around common goals, and stronger for it.
EMERGENT Framework
Eight lenses for seeing the interconnections within your organisation - and how to cultivate stronger ones.
Thinking in Ecosystems
Why systems thinking helps leaders understand their organisations better, so they can focus where it matters most. A primer on six ways to see differently.
Merged on Paper, Not Yet One
A merger changes structures, systems and reporting lines. But whether two organisations genuinely become one depends on something integratio...
See your organisation clearly
States of Vitality is our organisational health diagnostic. Clear questions, honest readings, and a picture your whole leadership team can gather round.
See where your organisation is working as one →
For your people
We help your people build the confidence and capability to lead change, think in systems, and work well together - so they can carry the work on without us.
Practical tools for real challenges
Frameworks, models, and templates used by thousands of practitioners. Free, plainly explained, and designed to be useful right now.
Edgar Schein's Culture Model
Edgar Schein's Culture Model explores organisational culture at three levels - v...
Cultural Web
The Cultural Web is a model for understanding and mapping organisational culture...
McKinsey 7-S Model
The McKinsey 7-S Model is a strategic framework that maps seven interconnected e...
Galbraith Star Model
The Galbraith Star Model is an organisational design framework that maps five in...
Burke-Litwin Change Model
The Burke-Litwin Change Model maps how different parts of an organisation connec...
Theory of Change
A Theory of Change is a strategic planning tool that maps out how and why you ex...
"How you work together internally is how we experience you externally."
Let's talk
It's the best description we've ever heard of why this work matters. If it rings true for your organisation, start with a conversation.
Talk to us