Process Improvement Training & Workshops

Introduction to Process Mapping

Process mapping is a critical tool in business management, offering a visual representation of the steps involved in carrying out a business process. Despite its importance, it is often overlooked or not considered essential for a variety of reasons. 


A comprehensive introduction to the power of process mapping

This interactive, engaging Introduction to Process Mapping Workshop is designed to give participants a solid foundation to start using process mapping as an effective tool. 

The workshop will kick off with an introduction to the basics of process mapping, including its purpose and benefits. Participants will then be guided through the steps of creating a process map, from identifying the process to be mapped, to defining the steps, roles, and sequence of events. The day will conclude with a hands-on exercise where participants will have the opportunity to apply what they’ve learned by creating their own process map.

Process mapping can be a profoundly valuable tool for managers and leaders alike, and can provide a host of benefits: 

Clarity and Understanding: Clarifies process details and helps new employees comprehend their roles and tasks.

Identifying Inefficiencies: Aids in spotting bottlenecks, redundancies, and unnecessary steps, and discovering wastage of time or resources.

Process Standardisation: Guarantees consistent process execution, reducing variability and enhancing quality.

Facilitates Continuous Improvement: Acts as a foundation for process analysis and continuous improvement, simplifying process identification opportunities.

Risk Management and Compliance: Assists in identifying and mitigating process risks and ensuring legal and regulatory compliance.

Session Focus

All the tools you need to start process mapping

This introduction to process mapping training session can help in a variety of ways.

It will equip you with the knowledge and skills to effectively map out your organisation’s processes, identify inefficiencies, and implement improvements. The training covers a range of topics, from the basics of process mapping to more advanced techniques. You’ll also get hands-on experience with creating your own process maps.

In the training, you will learn about various types of diagrams such as Suppliers, Inputs, Process, Outputs, and Customers (SIPOC), Value Stream Mapping, and Swimlane Diagrams. You will get the opportunity to practice these techniques hands-on, creating your own process maps. The session also includes a practical guide to creating your first process map and identifying the right processes for mapping.

Also, you will be guided on how to enhance your process maps with additional information, analyse them for improvement opportunities, and implement these improvements effectively. The training will also help you prioritise these opportunities and develop action plans and strategies for implementation. This comprehensive approach ensures that you are well-equipped to apply these skills in your organisation.

Target audience

Supporting leaders, teams and managers to map process effectively

This introduction to process mapping is a great introduction for a wide variety of audiences.

It is suitable for beginners who are new to process mapping, as well as those who have some experience but want to deepen their understanding. This includes professionals in roles such as business analysis, project management, and operations management. Additionally, anyone interested in improving organizational efficiency through process optimization will find this training beneficial.
The course is also beneficial for team leaders and managers who are looking to streamline their team’s processes and workflows. It can also be a valuable tool for consultants and trainers who want to add process mapping to their skill set. Lastly, it is an excellent resource for students studying business or management, providing them with practical skills that can be applied in their future careers.

Key learning objectives

The knowledge to start mapping out and reimagine process straight away

There are a range of important learning objectives this process mapping course will aim to provide.

The course aims to provide a comprehensive understanding of the following key areas:

  1. Understanding and creating various types of diagrams including Suppliers, Inputs, Process, Outputs, and Customers (SIPOC), Value Stream Mapping, and Swimlane Diagrams.
  2. Hands-on practice with process mapping and creating your first process map.
  3. Advanced process mapping techniques such as enhancing process maps with additional information, analysing them for improvement opportunities, and implementing these improvements effectively.
  4. Understanding the role of process mapping in improving organizational efficiency and workflow.
  5. Learning how to identify and prioritize improvement opportunities in process maps.
  6. Developing effective action plans and implementation strategies for process improvement.

Workshop Agenda

An engaging session full of practical learnings

This introduction to process mapping course will cover a range of important areas. It’s designed to be an engaging, hands-on day where you’ll get the chance to put theory into practice.

Introduction to Process Mapping

A solid foundation to understand the role of process mapping, its benefit, when to use (and when not to). We’ll also cover the key terminology needed.

  • Overview of Process Mapping
  • Importance and Benefits of Process Mapping
  • Key Concepts and Terminologies

Types of Process Maps

We’ll spend time understanding the different types of process map, how they’re used and which ones to choose for different situations. We’ll explore options like:

  • Flowcharts
  • SIPOC Diagrams (Suppliers, Inputs, Process, Outputs, and Customers)
  • Value Stream Mapping
  • Swimlane Diagrams

Hands-On Practice with Process Mapping

Practical, hands-on experience working through processes to understand how to put them together, best-practice approaches to gathering insight and ways to tell a meaningful story with the data.

Creating Your First Process Map

Exploring how to create your own process map. A step-by-step approach to apply the learnings of the day.

  • Step-by-Step Guide to Drawing a Basic Process Map
  • Identifying Processes for Mapping
  • Choosing the Right Type of Process Map

Advanced Process Mapping Techniques

Diving into more detail and exploring some more advanced techniques.

  • Enhancing Process Maps with Additional Information
  • Analysing Process Maps for Improvement Opportunities

Implementing Process Improvements

A summary of how to start implementing process improvements, using best-practice change management models and theory.

  • Prioritising Improvement Opportunities
  • Action Planning and Implementation Strategies

Learning outcomes 

Expected learning outcomes from the Introduction to Process Mapping workshop:

Understanding the Impact: Participants will be able to comprehend the impact of process mapping on their organisation’s efficiency and productivity. They will learn how to identify areas of improvement and implement changes that can lead to better performance.
Increased Confidence: With hands-on practice and personalised coaching, participants will gain the confidence to apply their new skills in their work environment.Professional Development: This workshop provides an excellent opportunity for professional development, allowing participants to expand their skill set and improve their performance in their current roles. It also opens up new avenues for career progression in areas such as project management and process improvement.
Improved Organisational Efficiency: Participants will be equipped with the tools and knowledge to streamline processes within their organisation, leading to increased efficiency and productivity.
Empowerment: With the skills and knowledge gained from this workshop, participants will be empowered to take on leadership roles in process improvement and change management initiatives within their organisations.

Career Advancement: The knowledge and skills gained from this workshop can help participants advance in their careers, opening up opportunities for roles in project management, process improvement, and change management.

Session applications

Process mapping as a fundamental tool to drive continuous improvement

After participating in an Introduction to Process Mapping training course, learners can apply their new knowledge and skills in various practical and impactful ways. Below are five examples of how participants can use the learnings from the course:

1. Improve Operational Efficiency

  • Identify Bottlenecks: Participants can use process maps to identify bottlenecks in workflows, pinpointing areas where processes slow down or resources are underutilized.
  • Streamline Processes: They can streamline operations by eliminating redundant steps and ensuring that every part of the process adds value.

2. Enhance Communication and Collaboration

  • Visual Communication: Process maps provide a visual representation of workflows, making it easier for team members to understand processes and their roles within them.
  • Facilitate Collaboration: By using process maps, teams can collaboratively identify areas for improvement and work together to implement changes.

3. Support Continuous Improvement

  • Baseline for Improvement: Participants can use process maps as a baseline to measure the impact of changes and continuous improvement efforts.
  • Monitor and Adjust: They can regularly update process maps to reflect changes and improvements, ensuring that the processes stay efficient and effective over time.

4. Risk Management and Compliance

  • Identify Risks: Process mapping allows participants to identify potential risks and compliance issues within processes.
  • Mitigate Risks: They can then take proactive steps to mitigate these risks by redesigning processes or implementing controls.

5. Facilitate Training and Onboarding

  • Training Materials: Process maps can be used as training materials to help new employees understand their roles and the processes they will be involved in.
  • Onboarding Efficiency: This can significantly reduce the learning curve for new hires and improve the efficiency of the onboarding process.

By applying the learnings from an Introduction to Process Mapping training course in these ways, participants can contribute significantly to the operational efficiency, effectiveness, and overall success of their organisations.

Our Approach

Sessions designed to equip change makers with essential skills in engaging ways

We have a comprehensive and interactive approach aimed at fostering not just theoretical understanding, but practical, real-world application and skills development. Our process mapping training dives deep into the tools and techniques required for effective process analysis and redesign. This enables participants to identify process inefficiencies and optimize workflows for better performance.

Innovative Training Methods

Our training courses stand out by combining several innovative methods to ensure an engaging, effective learning experience:

Action Learning

  • Real-World Problem-Solving: Participants work on real problems they’re facing in their organisations, applying what they learn in a practical context. This hands-on approach ensures that the learning is directly applicable and beneficial to their work.

Practical Coaching

  • Personalised Feedback: Each participant receives individual coaching, offering personalised feedback and guidance. This tailored approach helps in addressing specific challenges and goals of each learner.

Thought Provoking Discussion

  • Engaging Dialogues: Our courses are designed to encourage open, thought-provoking discussions among participants. This fosters a collaborative learning environment where diverse perspectives and experiences are shared and valued.

Best Practice Approaches

  • Industry Standards and Innovations: We incorporate the latest best practices, tools, and methodologies in change management and process mapping. Participants learn not just the fundamentals, but also advanced techniques and new trends in the field.


  • Practical Skills Development: Our blend of action learning and practical coaching ensures that participants develop practical skills they can immediately apply in their roles.
  • Enhanced Problem-Solving Abilities: Through real-world problem-solving and engaging discussions, participants enhance their analytical and problem-solving abilities, making them more effective change agents and process improvers.
  • Up-to-Date Knowledge: By integrating best practice approaches and the latest industry trends, our courses ensure that participants are equipped with current knowledge and techniques.
  • Collaborative Learning Environment: Our training fosters a collaborative learning environment where participants can network with peers, share experiences, and learn from each other.
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