Contextual inquiry - Free Template
Contextual inquiry is a user research method where you observe and interview people in their actual work environment while they perform real tasks. It uncovers insights about real behaviour and needs that surveys and interviews in meeting rooms simply can't reach.
Based on our full guide to the Contextual inquiry.
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Service Design
If you're working with Contextual inquiry and want support putting it into practice, find out how we help organisations with Service Design.
Case study
Customer Experience in Social Housing
Customer experience in social housing case study: how front-line teams were empowered to deliver consistent, high-quality services through practical tools.
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