Service blueprints - Free Template
A service blueprint is a detailed map of how a service actually works - what the user sees and experiences on the front end, and everything happening behind the scenes to make it possible. It helps organisations redesign services by showing the full picture.
Based on our full guide to the Service blueprints.
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Related service
Service Design
If you're working with Service blueprints and want support putting it into practice, find out how we help organisations with Service Design.
Case study
Customer Experience in Social Housing
Customer experience in social housing case study: how front-line teams were empowered to deliver consistent, high-quality services through practical tools.
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