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Change Management

Change works when people understand why it matters and feel part of shaping it. These are the tools, frameworks, and thinking we return to most often when working with leaders navigating change - from building readiness to sustaining momentum.

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Tools

Practical frameworks for planning, leading, and sustaining change. From readiness assessment to stakeholder management, these are the models we use most often in our change work.

Mendelow power-interest matrix
Mendelow power-interest matrix

The Mendelow Power-Interest Matrix is a stakeholder mapping tool that helps you work out who matters most during a change or project. It plots stakeholders by their level of power and interest so you can plan how to engage each group.

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Burke-Litwin Change Model
Burke-Litwin Change Model

The Burke-Litwin Change Model maps how different parts of an organisation connect and influence each other during change. It helps leaders see which factors are driving performance and where to focus their effort for the biggest impact.

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VUCA Prime
VUCA Prime

VUCA Prime is a leadership response framework for navigating Volatility, Uncertainty, Complexity, and Ambiguity. It pairs each challenge with a counter-strategy - Vision, Understanding, Clarity, and Agility - to help leaders act effectively in turbulent environments.

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5D's of Appreciative Inquiry - the five-stage cycle around a Positive Core
5D’s of Appreciative Inquiry

A strengths-based approach to organisational change. The 5D cycle - Define, Discover, Dream, Design, Deliver - helps teams build on what's already working rather than fixating on what's broken.

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ORCA - geological cross-section showing the three strata of change readiness: evidence, context, and facilitation
ORCA

The ORCA framework helps you assess whether your organisation is ready for change by examining three dimensions - evidence, context, and facilitation.

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Bridges Transition Model - three overlapping phases of transition across a timeline
Bridges Transition Model

The Bridges Transition Model focuses on the human side of change - the psychological transition people go through rather than the external change itself. It maps three phases: Endings, the Neutral Zone, and New Beginnings.

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Satir Change Model - five stages from Old Status Quo through Chaos to New Status Quo
Satir Change Model

The Satir Change Model maps the emotional journey teams move through during change - from familiar stability through resistance and chaos to integration and a new way of working.

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Lewin's Change Model - three stages: Unfreeze, Change, Refreeze
Lewin's Change Model

Lewin's Change Model breaks organisational change into three stages - Unfreeze, Change, and Refreeze. Before anything can shift, the conditions holding the current state in place need to soften. Then the change happens. And then the new patterns need to solidify, or the organisation drifts back.

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Kotter's 8 Step Change Model Diagram
Kotter's 8 Step Change Model

Kotter's 8 Step Change Model is a structured framework for leading organisational change, from building urgency through to embedding new ways of working. It gives leaders a clear sequence to follow when the change is big and the stakes are high.

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ADKAR Model for Organisational Change Management
ADKAR Model

The ADKAR model is a five-stage framework for managing change at an individual level - Awareness, Desire, Knowledge, Ability, and Reinforcement. It helps organisations understand what people need at each point in a change process and where things are getting stuck.

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Diagram of the Kübler Ross change curve
Change Curve

The Change Curve maps the emotional stages people move through during organisational change, from shock and denial through to acceptance and commitment. It helps leaders understand where people are in the process and what support they need.

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Problem Statement diagram - the full five-zone hourglass
Problem Statement

A problem statement is a clearly written summary of a problem you're facing, expressed in the simplest possible terms. It helps teams align around what they're actually trying to solve before jumping to solutions.

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Articles

Longer reads on change management - exploring what makes change stick, what gets in the way, and how to build genuine momentum.

Abstract illustration of figures in motion across shifting ground, evoking the inner experience of people navigating organisational change
What Happens to People During Organisational Change

Change doesn't just affect what people do - it affects who they feel they are. Understanding the human experience of change helps leaders create conditions where people can adapt.

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Abstract illustration of a clean geometric structure sitting on organic textured ground - the visible plan above the invisible conditions beneath
Why Change Programmes Deliver on Paper But Not in Practice

Your change initiative was well-planned, well-managed, and well-communicated. And it still didn't land. Here's what most change programmes overlook.

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Abstract illustration of two narrative threads on a light background - one structured and linear, one organic and branching, coexisting
The Stories Your Change Programme Can't Control

During change, the stories people tell each other matter more than the communications plan. How narrative shapes whether change lands or stalls.

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Abstract illustration of many small overlapping ripples spreading across a still surface, like rain on water
What Resistance to Change Is Really Telling You

Resistance to change isn't a problem to overcome - it's feedback about the conditions inside your organisation. Here's what different forms of resistance are trying to tell you.

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Building the case for change - how to help people understand why change matters through honesty and shared understanding rather than urgency and fear
Building the Case for Change in Your Organisation

The traditional approach to building a case for change relies on urgency and burning platforms. But urgency wears off, and fear creates resistance. This article explores a different approach - building a case for change that's rooted in honesty, shared understanding, and a genuine picture of what's possible.

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A visual guide to assessing change readiness across an organisation - understanding people, culture, systems and capacity before change begins
How to Assess Change Readiness in Your Organisation

How to assess whether your organisation is genuinely ready for change - looking at the whole system, not just the surface. Covers what to examine, how to gather honest insight, and how to use what you find to build a change plan that works with your organisation rather than against it.

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Understanding change fatigue in the workplace - how constant change depletes people and what organisations can do to rebuild capacity
Change Fatigue in the Workplace: What's Really Going On

Change fatigue in the workplace is growing fast. This article explores what's really driving it - not just the volume of change, but how organisations approach it - and what leaders can do to rebuild capacity without slowing down.

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Change management vs change leadership — the difference between managing the mechanics of change and leading people through it
Change Management vs Change Leadership: What's the Difference?

Change management and change leadership are often used interchangeably, but they're fundamentally different. This article explains what each involves, why the distinction matters, and how to develop both capabilities in your organisation.

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Courses

Structured learning for individuals and teams involved in delivering or sponsoring organisational change.

Being an effective change sponsor

A focused half-day for senior leaders sponsoring change. You will leave with clarity on your role, what your programme team needs from you, and a practical plan for how you will show up as a sponsor.

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Driving organisational change

A two-day course for teams leading organisation-wide change programmes. You will build a structured approach to your specific transformation - connecting strategy to delivery across the whole system.

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Building the case for change
Building the case for change

A one-day course for leaders who need to build support for change. You will leave with a completed case for your real initiative - and a clear plan for getting the right people behind it.

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Leading a team through change
Leading a team through change - a course for managers

A practical course for managers supporting their teams through change. You will leave with a clear plan for how to lead your people through your specific transition - built during the session, ready to use the next day.

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Change management fundamentals - the essential toolkit
Change management training - the fundamentals

A two-day course covering the core frameworks and practical tools that make change succeed. You will leave with a change plan built from your real situation, ready to use.

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Storytelling for change management
Storytelling for change management

A one-day course on using narrative to lead people through change. You will leave with a set of stories for your real change initiative - vision stories, bridge stories, and narratives that address resistance before it sets in.

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Case Studies

Examples of change management work we've done with organisations across different sectors.

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