Topic

Customer Experience

Every interaction a customer has with your organisation tells them something about what you value. These resources explore how to understand and improve the experience you're creating for the people you serve.

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Courses

Training focused on understanding and reducing the effort customers have to put in when they interact with your services.

Reducing customer effort

Our workshop exploring how to reduced customer effort and improve the customer experience. Grounded in years of experience making services easier and more accessible to end-users.

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Case Studies

An example of customer experience improvement work in social housing - redesigning services around the people who use them.

Customer Experience in Social Housing

Customer experience in social housing case study: how front-line teams were empowered to deliver consistent, high-quality services through practical tools.

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You might also explore

Service Design Employee Experience

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