EMERGENT FrameworkEnacted Culture
Dimension E - Enacted Culture

Enacted Culture

What people do when no one's written a rule for it

Every organisation has two cultures. The stated one - values on the wall, principles in the handbook, the story told to new starters. And the enacted one - what actually happens when decisions are made, when pressure builds, when nobody senior is watching. The distance between the two is one of the most revealing things about an organisation.

If a new starter spent their first week just watching what happens - never reading a single document - what would they conclude this organisation actually values?